FAQs

Frequently Asked Questions

How can I contact customer service if I have a question or issue?

We’re here to help! You can contact our customer service team via email at contact@kinkusa.com or through our online contact form available on the website. We strive to respond to all inquiries within 24-48 hours. For urgent issues, such as damaged or defective products, please mention that in your message so we can prioritize your case. You can also reach us through our customer support phone line at (754) 777-6712 during business hours. We're committed to ensuring your satisfaction and will do our best to resolve any concerns as quickly as possible.

Are the materials used in your toys safe?

 Yes, we prioritize safety in all of our products. Our toys are made from body-safe, non-toxic materials such as medical-grade silicone, glass, stainless steel, and ABS plastic. We ensure that all of our products are phthalate-free, BPA-free, and latex-free to avoid any potential irritation or harm.

Can I return or exchange my toy if I don’t like it?

For hygiene and safety reasons, we generally do not accept returns or exchanges on used toys. However, if you receive a defective or damaged product, please contact our customer service team within 14 days and we'll assist you with a replacement or refund. Be sure to review our product descriptions and sizes carefully before purchasing.

Can I use lubricant with my sex toys?

Yes, using lubricant with sex toys can enhance comfort and pleasure. However, it's essential to choose the right type of lubricant. For silicone toys, avoid silicone-based lubricants, as they can damage the material. Instead, opt for water-based or oil-based lubricants, depending on the toy's material. Always read the toy’s instructions for compatibility with lubricants.